The Challenge
E-commerce retailers face high pre-purchase support ticket volume and customer hesitation when browsing complex catalogs with 5,000+ SKUs.
The Strategy & Execution
Developed a conversational RAG AI agent that ingests product specifications, reviews, and stock levels in real time to provide hyper-personalized recommendations directly inside the store chat.
The Challenge
E-commerce retailers face high pre-purchase support ticket volume and customer hesitation when browsing complex catalogs with 5,000+ SKUs.
The Strategy & Solution
Developed a conversational RAG AI agent that ingests product specifications, reviews, and stock levels in real time to provide hyper-personalized recommendations directly inside the store chat.
Measurable Outcome
Resolved over 78% of common pre-purchase sizing and compatibility questions automatically, seamlessly guiding buyers straight to checkout.
Measurable Impact
Resolved over 78% of common pre-purchase sizing and compatibility questions automatically, seamlessly guiding buyers straight to checkout.
Project Overview
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